Training in FM to strengthen the Client-Supplier relationship

In the field of Facility Management, different perspectives must be acrobatically intertwined, where efficiency must coexist with satisfaction or benefit with response speed. Clients and providers must understand and comprehend that each is a separate entity with its own interests, but beyond that, they need to collaborate as they depend on each other.

Las empresas son personas

The perception of an organization depends on the response or feelings conveyed by its individuals. How many times have we left dissatisfied or criticized an establishment for the attention received from a single individual, or how something done wrong by someone has overshadowed the good work of other professionals? Saying that businesses are people is the best way to understand how relationships between clients and providers should be. In this relationship, it is also essential to consider what motivates each party and, above all, how the relationship begins and where those actors are after a few months.

The specific interest in selling from the sales representative and the desire for savings from the purchasing department can lead to the Facility Management model not being built on the most solid foundations. However, the reality is that it will be a long-term relationship, where the operations managers, both from the client and the provider side, must understand each other and coexist while fulfilling the objectives set for them, something that is not always easy.

La formación como vehículo de entendimiento

One of the keys to building strong relationships between clients and providers is training. This essential component not only enhances the quality of service but also lays the foundation for a harmonious collaboration that goes beyond mere business transactions. Training is not just a technical requirement; it is a bridge to mutual understanding. In the field of Facility Management, understanding the needs and expectations of the client is as crucial as mastering technical skills. Training not only prepares providers to face practical challenges but also provides them with the insight needed to anticipate the changing needs of the client. The results are amplified when training is conducted in mixed groups involving both clients and providers.

Un Diplomado Internacional

At FMHOUSE Institute, we offer over 60 different FM training products ranging from 1 to 2,800 hours. In addition to providing customized courses and sessions, we identified a need to foster client-provider relationships and regional networking. With this goal in mind, we introduced the International Diploma, a 280-hour semi-presential program that combines theory, practice, market cases, and in-person sessions in the various countries where it is offered.

When designing the content, we aimed to provide specialized training but, above all, to encourage interaction between clients and providers. Unlike other courses we offer that are focused on one or the other, we specifically wanted to create a mixed environment, involving both perspectives at the FM table. We also sought contributions from professionals in different countries, as FM is understood differently in various markets.

The future of FM depends on companies trusting in the contribution of more advanced models, and that is based on a good relationship between providers and internal departments. The need for mutual understanding and respect is fostered by training together and sharing common goals, where each party must contribute their vision while listening to others.

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Participate in the Observatorio FM

You can choose between these 3 options to participate:





How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.

Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

We will provide:

All contributions will be given credit in completed projects.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

We also work for service providers who require support with decisions linked to:

Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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